Karmak Mobile Service2.5.6 - App Store

The power of Fusion Service in the palm of your hands!

Serve your customers faster and more efficiently from anywhere with the new Fusion MobileService app. With the launch of this powerful tool, you’ll equip your teams with the technology they need to provide the top-quality service that will help your business stand apart.

The Karmak Mobile Service application hooks right into your Fusion instance to unlock and supply data back into Fusion without a VPN!

Some of the following key features:

Ability to Create & Edit Repair Orders
View, Search, and Filter Open Repair Orders
Add tasks and complaints to Repair Orders
Clock on/off to both Billable or Non-Billable Tasks
VIN Scan with Native Device OCR technology

Version History Fixed various stability issues 2.5.6 Sep 3 Approval Tracking: See when a sent approval was opened and how the customer responded (Karmak Mobile Service+)
Shift Selection: Choose the correct shift when clocking on or adding labor
Duplicate RO Warning: View details of existing open ROs before creating a new one
Fixes: Clearer invalid VIN warning; fixed clipped text (j, p, q, y) across the app 2.5.4 Aug 17 Added an animation for the celebration of the 4th of July 2.5.0 Jun 29 Fixed a bug where downloaded repair orders causes issues when updating 2.4.3 Jun 16 Approval escalation lets approvers forward requests to the correct decision-maker via SMS or email without leaving the app
Added video thumbnail indicators so videos are easier to identify in media galleries
Improved approval workflow reliability and reduced intermittent send failures
Fixed a startup crash affecting some users after upgrading from v2.3.6
Fixed incorrect Total Hours warning colors on Task Details 2.4.2 Jun 12 Fixed a bug where the only unit found during search was not being selected correctly 2.3.6 May 21 Duplicate Repair Order warning to help prevent accidental duplicates
Edit Repair Order contact info anytime (phone & email)
New approval preflight screen to review CCC and contacts before sending
Improved workflow efficiency and fewer interruptions
Bug fixes for Android keyboard, iOS video playback, and repair history visibility 2.3.5 May 4 Fixed an issue where users could not refresh task list 2.2.8 Apr 1 Fixed a bug related to the username not showing up correctly on some pages 2.2.7 Mar 17 Add Offline Mode Permission Check in Fusion to Allow Repair Order Download for KMS (Feature-Gated to 3.70.0.0)
Allow technician to download Open ROs for offline access in mobile app
Allow technician to remove downloaded ROs from offline storage in mobile app - long press
Hide "Require Technician to Save" when RO Header status is Quote or linked to Quote
Offline Cache
Offline Repair Orders Filter
3-Dot Menu Offline Download
Auto-Sync on Reconnect
Allow technician to remove all downloaded ROs from offline storage in mobile app - settings
KMS Rebrand: New Color System and Updated App Design
Persist login across app restarts using refresh token in mobile app 2.2.6 Mar 11 New Unit Info – Serial Number Field Visibility
Repair Order Header – Meter Reading Display & Edit Fix
TV 2.1 React Turbo v2.1.0 for iOS permissions crash
Hide “Require Technician to Save” for Quote Task
New Task – Required Field Indicator for Technician Assignment
Create Repair Order – Required Field Indicator Update 2.1.3 Jan 14 Repair Order Media Uploads
Capture and upload photos or videos to specific tasks within a Repair Order
SMS message conversations through a new message icon in the header and bottom navigation bar
Send media links to Fusion Repair Orders
SMS – Send Media to Customer
Enforce E.164 Format for Customer Cell Phone with International Dial Code & Flag Selector
Move Task Clock On and Clock Off to menu
KMS+ Approval Details Screen
Add Fusion Comment for Media Links
Prevent Duplicate Clock On/Off Entries 2.0.7 10/16/2025 View past system messages anytime for easier issue reporting
Faster load times for large accounts
Improved search – even for names with apostrophes
Fix for editing Complaint, Cause, or Correction fields
Behind-the-scenes upgrades for better stability and performance 1.14.5 08/20/2025 Optimized the repair group and type retrieval 1.13.10 06/04/2025 Fixed bugs related to technician assignment when creating and viewing a Repair Order
Fixed meter reading related bugs and updates 1.13.9 05/15/2025 Fixed an issue when creating a repair order in quote status.

Moved technician assignment to a future version of fusion. 1.13.7 04/27/2025 Users can now update the meter reading on a repair order to
ensure accurate tracking of equipment usage.

Users can access detailed repair order and unit
information directly from the unit’s repair order history.

Technicians can now view and manage their assigned repair
orders and tasks directly in the app. 1.13.5 04/22/2025 Fixed a crash related to in app metrics 1.12.5 02/25/2025 Update Repair Order Status Filter Workflow
Ability to add Serialized Part Numbers, Point-of-Sale
and Stocking
Repair Order Sorting within Karmak Mobile Service
Create Repair Order: Select Status
Removed Delete & Success Modals for a better user experience
Create Repair Order without Unit: Make Customer Pressable
iOS: Register page vertical scroll functionality within horizontally scrolling controls
Add Fluidity to UI for Finding Parts 1.12.4 01/31/2025 Update POST Repair Order Search to pull in "Open" RO
Allow a technician with the correct permissions the ability to enter billing hours using the Karmak Mobile Service App
Disable Non-billable dropdown when user has no work locations
Update Release Notes Page
Create Repair Order: Default Promise Date to today's date 1.11.4 12/17/2024 Add Device Provisioning to Karmak Mobile Service
Multi-Language Support
Update Post Parts Search to Filter out Inactive parts
Add Part Screen: Add Partial Match Checkbox
Update Repair Order Label Colors & Typography
Update GET Technician Request to GET Work Locations & User Interface permitting them to clock on
View Repair Order: Move Add Unit Dropdown to Front
Add Labor Record to Task
Add Enterprise Request and Use Accounting Defaults for Create Customer
Add Ship To Address Fields to Customer Search Results
Delete Labor from task
Update Server Side Cache to Force Refresh Every Year 1.10.9 11/21/2024 Ability to notify Mobile Service users when work hours have exceeded Bill Hours
Settings pages: Split out selection vs. slider sections
Profile Page: Opacity for Bottom Hangover
Add Tech Story to Task
Add Error Message When Customer is On Hold
Update GET Makes with meter information & Create Unit Page
View Customer Page: Add More Customer Information
Update LPO Logic on Repair Order Creation
Add Unit to Existing Repair Order
Post Tech Story to Correction 1.9.3 08/21/2024 View Customer Information from Repair Orders
Update Create Customer Page
Update Repair Type: Override CCC Prompt & Use Defaults
Add Restriction on Adding Meter Reading
Update Settings Screen to Start of Profile Page
Add Part Quantity to Search View
Add Setting for ALL CAPS on Tech Story, CCC, Comments, etc.
Add '.'s to all of the sentence statements that do not have them
View Repair Order Task: Add Task Code, Reason Code, and Failure Code to VMRS
View Customer Information: If Bill-To & Ship-To Addresses are the same, consolidate in UI 1.8.4 07/21/2024 Add Part Description as Method to Find Part
Implement RO Paging - Phase 1
Create Repair Order Page: Meter Reading Entry Error
Review Customer Information: Entry navigation updates
Add User Group Permission & Logic for retrieving ROs and dealing with new RO Statuses
Create Mask for Phone Number Entries in Form Control
Disable Changing Repair Order Status outside of Open
Update Create Customer Page 1.7.4 06/27/2024 Release 1.6 Contains the following features!
Create Customer in Karmak Mobile Service application
Standardize Release Notes and Pop Ups to Handle Swipe Away Actions
Add Customer Information to Repair Order Creation Workflow
Add Logic to Add Part to Task Page for Branch Department Parameters 266 and 267 (Requires Fusion 3.67.15+ to create parts)
Update Year / Make / Model Fields on Repair Order Tiles
Clock Out Non-Billable Workflow Experience Enhancement
Update Data Loader to be Asynchronous
Add Base Branch Logic into App
Create Unit in Karmak Mobile Service (Requires Fusion 3.67.20+ to create units) 1.6.2 05/06/2024